- TERMS AND CONDITIONS – Seraina Baumgartner Sign Writer – SERAINA BAUMGARTNER SIGNWRITER (NGSERAINA) Signwriting – NGSERAINA)@gmail.com
Please read carefully the Terms and Conditions as stated below:
2. Values
We value clear quick response communication.
Our aim is to provide the very best in quality of service and product.
SERAINA BAUMGARTNER SIGNWRITER (NGSERAINA)
3. Creative project works
Normal signwriting works will include: The writing of the sign and…
- Checking client artwork – scaling to size
- Print-out of layout
- Trace and Paint/Gild lettering
WE DO NOT PREPARE AND PAINT BACKGOUNDS OF YOUR SIGN UNLESS CLEARLY STATED IN SEPARATE QUOTE AS PART OF SPECIAL WORKS.
4. ‘Design’
For the design of logos a charge is required. ‘Design’ is a professional service and an additional part of our production capabilities.
5. Order Confirmation
Any order placed is provisional until SERAINA BAUMGARTNER SIGNWRITER (NGSERAINA) receives a deposit and/PO/or acknowledgement email which will be deemed to be the client’s acceptance of these terms and conditions.
6. Deposits and Invoicing
We hope you have time to read our terms and assume on receipt of deposit you are aware of our prompt service and payment philosophy.
50-75% Deposit is required with balance on completion
On placing an order over £500, a returnable 80% deposit is required, as stated on the quotation /estimate
To Seraina Baumgartner Account – Please request details.
7. DEPOSIT INVOICES: SERAINA BAUMGARTNER SIGNWRITER
The Deposit invoice automatically serves as a final invoice once the deposit is made.
No second final invoice is necessary for the balance to be actioned by the client once work is completed.
8. Refunds
Refunds will be offered solely at the discretion of SERAINA BAUMGARTNER SIGNWRITER (NGSERAINA)eraina.
- If cancellation is notified pre 48hr commencement of project and administration fee of 28.00 will be required.
Preliminary design and survey works completed may be deducted.
9. Cancellation Policy
Within 48 hours will incur a minimum call out retainer of £80.00 and full rescheduling of project including all fees and disbursements.
Any client cancellation after work has commenced on an order may incur the full cost of the quoted project
10. Prices and Payments
All prices agreed through an email quotation or estimate is valid for 30 days from the date of that quotation/estimate.
The final balance due of any order may be subject to change depending on any changes made from the original quotation/estimate after work has commenced. All changes will have to be agreed in email or writing at the discretion of SERAINA BAUMGARTNER SIGNWRITER (NGSERAINA).
All goods and services shall remain the property of SERAINA BAUMGARTNER SIGNWRITER (NGSERAINA) until full settlement is made.
Account: Seraina Baumgartner (please request details)
Settlement of the final invoice in full (IN CLEARED FUNDS) less any advance payment, must be made on completion of works, unless prior arrangement for credit facilities with SERAINA BAUMGARTNER SIGNWRITER (NGSERAINA) has been arranged in advance of delivery.
11. Late Payment
SERAINA BAUMGARTNER SIGNWRITER (NGSERAINA) pays accounts promptly and on time- we arrive on site and deliver projects promptly. We expect all clients to honour their side by paying promptly.
SERAINA BAUMGARTNER SIGNWRITER (NGSERAINA) understands and will exercise their statutory right to claim interest of 5% and compensation for debt recovery costs under the prevailing Late Payment Legislation.
On completion requires all clients to be aware that no credit facilities have been agreed.
We interpret ‘on completion’ as a maximum of 3 days.
12. Project Delivery Dates
All delivery dates are approximate and SERAINA BAUMGARTNER SIGNWRITER (NGSERAINA) cannot be held responsible if changes in project delivery dates occur due to circumstances beyond their control.
Delivery lead time is taken from the time that a deposit is taken.
13. Delays
If delays occur as result of client failing to prepare and paint surfaces adequately or any other factor borne including ‘Force Majeure’ as part of the client preparation a minimum charge of £90.00 per day may be charged.
The project will require re-scheduling and may be subject to a period of delay to be clarified by NGSeraina.
During winter months weather may cause and increase likelihood of delays.
14. Cancellation by SERAINA BAUMGARTNER SIGNWRITER (NGSERAINA)
SERAINA BAUMGARTNER SIGNWRITER (NGSERAINA) reserves the right to cancel an order at any time and without prior notice if:
- The client fails to comply with these terms and conditions.
- The client is more than 28 days in arrears with payment to Seraina Signwriting for previously supplied goods/services.
- The client has not provided proper access and painted preparation of surfaces as/if required.
- Any unforeseen circumstances that SERAINA BAUMGARTNER SIGNWRITER (NGSERAINA) deems suitable to delay or cancel.
- Threats or abuse of any kind made to Seraina Baumgartner during any stage of contracting or enquiries.
15. Preparation of surface
The client is responsible for the preparation coatiSeraina Baumgartner Signwriter (NGSeraina) for the signwriting application by SERAINA BAUMGARTNER SIGNWRITER (NGSERAINA).
WE ARE NOT OFFERING SERVICES AS DECORATORS UNLESS WE QUOTE ‘’DECORATION OF SURFACE BY SERAINA’’ –
In the event of poor or inadequate preparation as deemed by SERAINA BAUMGARTNER SIGNWRITER (NGSERAINA) she may reserve the right to cancel, re-specify/design or pause works.
Proper preparation requires:
- 2 undercoats
- 2 top coats – min
- Dust free – smooth finish
- Quality paints – Dulux, Valspar or similar
16. Glass Works
SERAINA BAUMGARTNER SIGNWRITER (NGSERAINA) do not accept responsibility for damage to glass. SERAINA BAUMGARTNER SIGNWRITER (NGSERAINA) assumes glass is in proper condition for works to be completed on.
17. Glass Gilding and Written maintenance
Cleaning of glass writing must be done using:
- Preferably a feather duster only.
- Soft cloth – water and 5% white vinegar
- NEVER USE RUBBER BLADE OVER GLASS WRITING
- KEEP WINDOWS FREE OF CONDENSATION POST WRITING
No Courtesy repairs will be undertaken if cleaning blades have been used to clean SERAINA BAUMGARTNER SIGNWRITER (NGSERAINA) written windows.
18. Timber
All joinery is guaranteed for 12 months from date of supply. Please note that timber is a natural product and can be subject to change in dimension and character. SERAINA BAUMGARTNER SIGNWRITER (NGSERAINA) will not be held responsible for changes in dimension and character or for deterioration due to poor maintenance.
19. Building Regulations
Where applicable, it will be the customer’s responsibility to ensure that any goods ordered from Joinery Design comply with the prevailing Planning/Building Control Regulations.
20. Miscellaneous
On-site fitting – SERAINA BAUMGARTNER SIGNWRITER (NGSERAINA) will not be responsible for any incidental making good i.e. plastering, rendering, painting. This will be the responsibility of the client.
Client’s insurance must cover us for works on site and the acceptance of estimates and project go ahead accepts this insurance responsibility.
Client must supply spell checked copy for SERAINA BAUMGARTNER SIGNWRITER (NGSERAINA) design.
Any changes to design will affect the estimated price.
SERAINA BAUMGARTNER SIGNWRITER (NGSERAINA) Seraina Baumgartner